To ensure a fraud-free ecosystem, every Seller must undergo a rigorous identity and location verification process.

Domin hana damfara, dole ne kowane Mai Sayarwa ya kawo sahihan takardun shaidarsa don tantancewa.

All vendors are required to provide accurate and truthful descriptions of their products, including weight, quantity, quality, and health condition (for livestock and perishable goods). Any form of misrepresentation is strictly prohibited.

Dole ne kowane mai sayarwa ya bayar da bayani tabbatacce kuma na gaskiya game da kayansa, wanda ya hada da nauyi, yawa, inganci, da yanayin lafiya (musamman ga dabbobi ko kayan marmari). An haramta duk wata karkatar da gaskiya ko yaudara.

Where a product is sold based on weight (e.g., kilograms), the delivered product must match the stated measurement. A reasonable margin of error may be allowed only where clearly stated and accepted.

Idan ana sayar da kaya a kan awo (misali, kilogram), dole ne abin da aka kaiwa kwastoma ya zama daidai da awon da aka ambata. Za'a amince da karamin bambanci ne kawai idan an fada tun farko kuma an amince.

• Vendors must ensure that all products are healthy, safe, and fit for consumption or intended use at the point of delivery.
• Sick, damaged, or substandard products must not be listed or delivered.
• Dole mai sayarwa ya tabbatar dabbobi ko kayan gona suna da lafiya, inganci, kuma sun dace da amfani a lokacin da aka kai su.
• An haramta dorawa ko kai wa kwastoma dabba mara lafiya, kaya mara kyau, ko wanda ya lalace.

Buyers are required to inspect products immediately upon delivery. Any complaint regarding incorrect weight, poor quality, unhealthy or damaged goods must be reported within 24 hours of delivery via the platform’s dispute channel.

Ana bukatarka ka duba kayanka daki-daki da zarar an kawo maka su. Duk wani koke game da gajiyawar awo, karancin inganci, dabba mara lafiya, ko kayan da suka lalace; dole ne a mika shi cikin sa'o'i 24 kacal ta hanyar sashen korafi na shafinmu.

• To support any claim, buyers must provide clear evidence, including photos and/or videos of the received product, and proof of weight (where applicable).
• Vendors may also be required to provide evidence of product condition prior to dispatch.
• Don tabbatar da korafinka, dole ne ka kawo hujjoji bayyanannu, wadanda suka hada da hotuna da/ko bidiyon kayan da aka kawo, gami da shaidar awonsu.
• Haka kuma ana iya bukatar mai sayarwa ya kawo hujjojin lafiyar kayan kafin ya mika su ga dan aike.

• Upon receiving a complaint, the platform will review all submitted evidence from both parties.
• A neutral decision will be made based on fairness, evidence, and platform policies.
• The platform reserves the right to make the final decision in all disputes.
• Da zarar mun karbi koke, kamfaninmu zai yi bincike tare da duba dukkan hujjojin da bangarorin biyu suka kawo.
• Za'a yanke hukunci na adalci bisa gaskiya, hujjoji, da dokokin kamfani.
• Kamfaninmu yana da cikakken ikon yanke hukunci na karshe akan kowane sabani.

If a complaint is verified and proven true by our admin:

Idan muka tabbatar koken mai sayayya gaskiya ne:

• For weight discrepancies: A partial refund equivalent to the missing value will be issued, or fulfillment of the remaining quantity.
• For poor quality/unhealthy goods: A full refund or replacement will be provided, depending on the specifics of the case.
• A kan gazawar awo: Za'a mayar da wani sashe na kudin daidai gwargwadon kayan da suka gaza, ko kuma a cika masa ragowar kayan.
• A kan rashin lafiyar kaya: Za'a mayar da kudi duka-duka, ko a canzawa mutum kaya, dangane da yadda lamarin yake.

Payments made by buyers are held temporarily in our Escrow System. Funds are only released when the buyer confirms satisfactory delivery, or after a dispute resolution process is successfully completed.

Kudaden da mai siyayya ya biya ana rike su ne a asusun ajiya (Escrow). Ba za'a saki kudin ba har sai mai siyayya ya tabbatar ya karbi kayansa lafiya kuma ya gamsu, ko kuma bayan an gama warware sabani tsakaninsu.

Vendors found guilty of misconduct, fraud, or delivering bad goods may face:

Duk mai sayarwar da aka samu da laifin zamba, zamba cikin aminci, ko kawo kayan banza zai fuskanci:

• Warnings or Financial penalties.
• Temporary suspension or Permanent removal from the platform.
• Gargadi ko Tarar kudi.
• Dakatarwa ta wucin gadi ko Kora daga shafin gaba daya.

The platform reserves the right to investigate any transaction, request additional information from users, and enforce decisions deemed fair and necessary to protect the integrity of the marketplace.

Kamfanin yana da hurumin bincikar kowane ciniki, neman karin bayani daga masu amfani da shafin, da kuma tilasta hukuncin da ya ga ya dace domin kare mutunci da amincin kasuwar.